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Your Legal Moves If You Got Yourself A Defective Product

When it comes to defective products, most consumers are unaware of their legal options and rights. Defective products are often covered by the manufacturer's warranty, for which you can use to get a refund or a replacement. Here’s what you need to do once you’ve bought a defective product.

How to Get a Refund

Once you found out that the product you bought is defective or if it was faulty out of the box, you are entitled to a refund as the product didn’t meet the quality standards. 
  1. Notify the seller immediately that the product you bought is defective and you’d like to get a full refund. You have a maximum of 30 days to notify the seller or manufacturer about the defective product and get a refund.
  2. You’ll need to provide proof of purchase like a receipt or any document that proves you bought the product from a seller or manufacturer.
  3. If you bought the product from a retailer and he/she rejects your claim, you may check the product’s manufacturer warranty. If the product is still covered within the manufacturer’s warranty, you can tell them about the defective product and ask them for a refund.
  4. If both the retailer and manufacturer reject your claim, you can seek a refund under the consumer protection law and indicate that you’ll take the case to court until a full refund is offered to you.
If the retailer still doesn't give you a refund after giving them a warning, you may want to ask them to provide you with a replacement instead. But if you are still adamant about getting a refund, your only option is to take the case to court.

How to Get a Replacement

It is stated under the consumer protection law that all consumers or customers have the right get a replacement for defective products for up to six years after making the purchase. It is important to remember, however, that the longer you have the defective product, the more it can be difficult to prove that the goods are faulty at the time of purchase.

  1. Notify the retailer or seller about the problem and tell them you want the product to be replaced.
  2. You will also need to show proof of purchase or any document that will prove that you’ve bought the product from them.
  3. You may also choose to notify the product’s manufacturer directly about your problem and tell them that you want a replacement.
  4. If both the retailer or manufacturer refuses to replace the defective product, you can make a written request stating that you will exercise your rights under the consumer protection law. Include in your formal request that you’ll take your claim to court until the defective product is replaced.
But if both of them refuses to give you a replacement, you can take your claim to court to protect your rights as a consumer.

All products that you purchase should always be safe. Defective products can also cause injuries. If you are injured because of a defective product, the seller or the manufacturer will be liable for any damage caused to you because of their faulty goods. Seek the help of defective consumer products attorney to help you make a claim against the seller or the manufacturer.

Jewel Spencer

Jewel Spencer is a promising young law enthusiast. Her pieces offer a youthful perspective on common law topics and shares them on The Law Offices of George Salinas website. Jewel is your go-girl when it comes to sports, and she is often seen jogging when she has free time.
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